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PRIVACY POLICY

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Last updated: April 2026

This Privacy Policy explains how Vividana (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.vividana.com.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

1. Data Controller

Vividana is the data controller responsible for your personal data.

📍 Lithuania
📧 vividana.info@gmail.com

2. Information We Collect

When you use our website, we may collect:

Personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Payment information:
Payments are processed securely via third-party providers such as Stripe and PayPal.
We do not store full card details.

Order data:

  • Products purchased

  • Order history

Technical data:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

3. How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Communicate with you (orders, support, updates)

  • Improve website performance and user experience

  • Comply with legal obligations (e.g., invoicing, accounting)

  • Prevent fraud and ensure website security

4. Legal Basis for Processing

We process your data based on:

  • Contract (Art. 6(1)(b) GDPR) – to fulfill your order

  • Legal obligation (Art. 6(1)(c) GDPR) – accounting and tax compliance

  • Consent (Art. 6(1)(a) GDPR) – marketing and cookies

  • Legitimate interest (Art. 6(1)(f) GDPR) – security and fraud prevention

5. Data Retention

  • Order and invoicing data is retained for up to 10 years in accordance with Lithuanian legal requirements

  • Marketing data is stored until you withdraw consent

  • We retain personal data only as long as necessary

6. Sharing Your Data

We share data only when necessary:

  • Payment providers (e.g., Stripe, PayPal)

  • Delivery partners (couriers)

  • Hosting and IT providers (e.g., Wix)

  • Analytics tools (e.g., Google Analytics, Meta Pixel)

  • Authorities if legally required

We do not sell or rent your personal data.

7. Cookies

We use cookies to:

  • Ensure website functionality

  • Analyze traffic

  • Improve user experience

You can manage cookies in your browser settings.
Some cookies are essential and cannot be disabled.

8. Your Rights

Under GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

You may also file a complaint with the
Valstybinė duomenų apsaugos inspekcija.

To exercise your rights, contact:
📧 vividana.info@gmail.com

9. Data Security

We implement appropriate technical and organizational measures to protect your data.

  • Secure payment processing

  • Restricted access to data

  • Confidentiality obligations for partners

10. International Data Transfers

Your data may be processed outside the EU.
In such cases, we ensure appropriate safeguards, including Standard Contractual Clauses (SCCs).

11. Changes to This Policy

We may update this Privacy Policy at any time.
The latest version will always be available on this page.

12. Contact

📧 vividana.info@gmail.com
📍 Lithuania

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