Golden Snail

At Vividana, each piece is made to order with care and precision. We aim to ensure a smooth and fair experience for every customer.

1. Order Changes & Cancellation

Orders can be canceled or modified within 24 hours of purchase.
After this, production begins and changes are no longer possible.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 14 days at vividana.info@gmail.com
• Include your order number and clear photos/videos

We will review your case and, if confirmed, offer a replacement or refund.
If a return is required, we will cover the shipping costs.

3. Made-to-Order Products

All items are made specifically for each order.
For this reason, we cannot accept returns for:

• Change of mind
• Incorrect size selection
• Personal design choices

Please review your order carefully before purchase.

4. Refunds

Approved refunds are issued to your original payment method.
Processing may take 5–10 business days depending on your bank.

5. Shipping Details

Please ensure your shipping information is accurate.
We are not responsible for delivery issues caused by incorrect details.

6. Contact

For any questions, contact us at:
vividana.info@gmail.com

At Vividana, each piece is made to order and carefully prepared before shipping.

1. Processing Time

Orders are produced within 2–5 business days, including quality check and packaging.
You’ll receive tracking details once your order is shipped.

2. Delivery Time

Estimated delivery after dispatch:

• Europe: 5–10 business days
• Worldwide: 10–20 business days

Please note that delivery times may vary due to courier delays, customs, or holidays.

3. Shipping Costs

Shipping is calculated at checkout based on your location.
Free shipping promotions may apply from time to time.

4. Address Information

Please make sure your shipping details are correct.
If you notice an error, contact us as soon as possible — we can update it before shipping.

5. Delivery Issues

If your package is delayed or missing, contact us and we’ll help you resolve the issue with the courier.

6. Contact

For any questions, reach out to us at:
vividana.info@gmail.com